Terms and Conditions 01.01.2021

Moby Mountain Aps
Platinvej 25
6000 Kolding
TEL: +4572100034
CVR: 41367628

Moby Mountain Aps receives online payments with; Dankort, Visa / Dankort, Visa, Mastercard, Mobilepay Online. When purchasing stock items, payment will only be deducted from your account when the physical item is shipped or the virtual product has been created unless otherwise agreed or stated in your order. If there are order items in your order such as our roof tents which are brought home only to you, the full order amount will be deducted from your account when ordering and the order is then paid in full. When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment. All amounts on the website include VAT. The website uses the following currencies for pricing: Denmark - Kroner (DKK) Moby Mountain Aps uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and can not be read by other outsiders. Moby Mountain Aps' own website also uses encryption with SSL protocol.

The delivery time for your order is for stock items 5-10 working days. Order items 1 - 120 days, depending on what is stated when ordering. Delivery area: We deliver to all countries within the EU and EEA. However, only bridged islands. Moby Mountain Aps ships goods with the following: Pick-up only with installation service, GLS - Private, Freight forwarder. Shipping is calculated based on volume. If you have ordered a roof tent, you must be able to be at home at your home address to receive the package during the day, on the day of delivery specified by us. Freight forwarders call 30min before delivery. If you are not home on that appointment day, the extra shipping cost will be borne by you as a customer.

Right of withdrawal
In stock items, there is a 14-day full right of withdrawal on items purchased on the website unless otherwise agreed or stated in your order. When purchasing ordered goods, the customer waives his 14-day right of withdrawal when ordering and paying, as these are produced and returned to the customer. In the case of stock items, the 14-day right of withdrawal starts on the day the order is delivered. You will bear any return costs yourself. It is important that the item is packaged very thoroughly and packed on a pallet for larger items such as a roof tent. If the item is not properly packaged, it will be your responsibility as the sender. Requests for cancellation must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal. Requests for the use of the right of withdrawal must be sent to email welcome@mobymountain.com
The condition of the item upon return
You are liable for the deterioration of the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and function. This means that you must try the item in the same way as if you were shopping in a physical store. If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It is up to Moby Mountain Aps to assess the condition of the item.
Right of complaint There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to all errors in software, material and manufacturing. Complaint regarding. Defective situation must be reported to Moby Mountain Aps within a reasonable time after receipt. Here, max. 2 weeks as reasonable time, unless otherwise agreed. The complaint is waived by incorrect or unusual operation of the product. Moby Mountain Aps does not cover return costs. These are at your own expense. Upon return, contact the company:
Moby Mountain Aps Olaf Ryes Gade 7v
6000 Kolding
TEL: +4572100034
Complaints are not received if these have been sent on COD.
Customer & Privacy Policy We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time. In order for you to enter into an agreement with Moby Mountain Aps, we need the following information:. Name. Address. Phone number . E-mail address We make the registration of your personal information for the purpose of being able to deliver the item to you. The personal information is registered with Moby Mountain Aps and stored for up to five years, after which the information is deleted. When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why. The Director and employees of Moby Mountain Aps have access to the information recorded about you. The data responsible for Moby Mountain Aps is: Morten Ejby We do not store and transmit customer information encrypted. As registered with Moby Mountain Aps, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this are directed to welcome@mobymountain.com.
Cookies At www.mobymountain.com, cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy. Log statistics We use a log statistic on www.mobymountain.com, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc. The log statistics are only used for the purpose of optimizing Moby Mountain Aps' website.

Consumer protection
Read more about your protection as a consumer when you buy via a PensoPay payment solution: https://pensopay.com/mere/forbrugerbeskyttelse/

Complaints In the event of a complaint, our e-mail address must be stated: welcome@mobymountain.com and the website on which you purchased the item. A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards (Link). For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaint platform. ec.europa.eu

Standard cancellation form (this form is completed and returned only if the right of withdrawal is exercised) - To [here the trader's name, physical address and, if applicable, fax number and e-mail address of the trader himself] are inserted:
- I / we (*) hereby announce that I / we (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*)
- Ordered on (*) / Received on (*)
- Consumer name (Consumer names)
- Consumer's address (Consumer's address)
- Consumer signature (Consumer signatures) (only if the contents of the form are communicated on paper)
- Date