Terms and Conditions 01.01.2021
Olaf Ryes Gade 7v
Moby Mountain Aps receives online payments with; Dankort, Visa / Dankort, Visa, Mastercard, Mobilepay Online. When purchasing stock items, payment will only be deducted from your account when the physical item is shipped or the virtual product has been created unless otherwise agreed or stated in your order. If there are order items in your order such as our roof tents which are brought home only to you, the full order amount will be deducted from your account when ordering and the order is then paid in full. When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment. All amounts on the website include VAT. The website uses the following currencies for pricing: Denmark - Kroner (DKK) Moby Mountain Aps uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and can not be read by other outsiders. Moby Mountain Aps' own website also uses encryption with SSL protocol.
The delivery time for your order is for stock items 5-10 working days. Order items 1 - 120 days, depending on what is stated when ordering. Delivery area: We deliver to all countries within the EU and EEA. However, only bridged islands. Moby Mountain Aps ships goods with the following: Pick-up only with installation service, GLS - Private, Freight forwarder. Shipping is calculated based on volume. If you have ordered a roof tent, you must be able to be at home at your home address to receive the package during the day, on the day of delivery specified by us. Freight forwarders call 30min before delivery. If you are not home on that appointment day, the extra shipping cost will be borne by you as a customer.
Right of withdrawal
In stock items, there is a 14-day full right of withdrawal on items purchased on the website unless otherwise agreed or stated in your order. When purchasing ordered goods, the customer waives his 14-day right of withdrawal when ordering and paying, as these are produced and returned to the customer. In the case of stock items, the 14-day right of withdrawal starts on the day the order is delivered. You will bear any return costs yourself. It is important that the item is packaged very thoroughly and packed on a pallet for larger items such as a roof tent. If the item is not properly packaged, it will be your responsibility as the sender. Requests for cancellation must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal. Requests for the use of the right of withdrawal must be sent to email firstname.lastname@example.org
You are liable for the deterioration of the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and function. This means that you must try the item in the same way as if you were shopping in a physical store. If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It is up to Moby Mountain Aps to assess the condition of the item.
Moby Mountain Aps Olaf Ryes Gade 7v
Complaints are not received if these have been sent on COD.
Read more about your protection as a consumer when you buy via a PensoPay payment solution: https://pensopay.com/mere/forbrugerbeskyttelse/
Complaints In the event of a complaint, our e-mail address must be stated: email@example.com and the website on which you purchased the item. A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards (Link). For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaint platform. ec.europa.eu
- I / we (*) hereby announce that I / we (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*)
- Ordered on (*) / Received on (*)
- Consumer name (Consumer names)
- Consumer's address (Consumer's address)
- Consumer signature (Consumer signatures) (only if the contents of the form are communicated on paper)